People often tell me that Munich has several Italian restaurants with horrible customer service. Especially the waiters who seem particularly inept in customer service.
I wonder why the same people who complain of poor service actually give business to these restaurants. They have a choice. If they vote with their feet and walk out, do you think any of these restaurants will survive ?
Crap customer service thrives because customer has forgotten that they have a choice. Instead of complaining, stop giving business to places who don't deserve your business.
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Ashish Anand (Founder, Unleash Your Power)